Help & Support
SJUP is available anywhere in South Africa. Most experiences are in the rural Western Cape. We are adding more experiences every day, so check in again soon to find more unique experiences.
Register with your details and start the search for your ultimate experience. SJUP is available as a web-based marketplace. It will soon be available on the Google Play and Apple Store.
All SJUP guides are registered tour guides and go through stringent security steps before they can register on SJUP. You can ask them to identify themselves with their South African tour guide badge. You’ll be able to identify the top guides through our rating system.
It is important to have good travel insurance, especially when travelling in a foreign country. You are responsible for your own insurance when taking part in a SJUP experience. Our hosts will do their best to ensure the safety of you and your belongings. Neither SJUP nor your host will be liable to cover the expenses, in the case of an incident.
View our cancellation policy to determine whether you qualify for a refund. Refunds liable will be made to the same card that you booked the experience with. Timing of payments will depend on your bank and country of residence, and may take a few working days.
All refunds will be charged with a 4% service fee on the original booking fee amount
Payments happen on the SJUP secure payment portal. You will be redirected to your chosen payment option, when making a payment. To simplify future bookings, you can also add your credit card details to the SJUP secure platform. When you make payment, your booking is confirmed. Your guide will receive payment when the experience is over.
- Make sure your Experience is something you love and will allow your passion to shine through
- Start by doing some Research to see if travellers would be interested in your offered Experience
- Read up on the History, Culture and Characters which sets your local area and experience apart, and share these fun facts and stories with your clients
- Test your experiences on family or friends and ask them for honest feedback (it is important that they do not spare your feelings)
- Immediate responses to messages are essential, and make sure you always keep clients up to date regarding important information
- Stick to your time schedule: your clients expect to be entertained for the duration as indicated. Also, always include all items and stops as per your web description.
- Remember the little things: for example, if you’re teaching clients how to eat a crayfish like a pro, remember the napkins!
- List some tips to share with clients; travellers are always keen to know what else to do in an area or where to find the best food, coffee, craft beer or accommodation.
- Take the feedback your clients leave to heart, even if it hurts. See it as a tool to improve your personal rating and elevate the experience you offer
- Let your unique personality shine through and have fun; travellers who truly connect with you are bound to have more fun!
- Map out your trip to establish total distance (where applicable)
- Supply GPS Coordinates or a GOOGLE PIN
- Calculate and list any additional expenses travellers may incur during Experiences up-front: these may include entry fees, snacks, meals, equipment rental, etc.
- Professional, fun photos are crucial to getting many bookings. Travelers want to see what they can expect from your experience.
- Describe your experience in detail, including all the facets, stops or activities which makes it stand out from the competition. Always remember that travellers are here to bank great memories; make them excited about the SJUP moments they’re about to experience with you!
Please select which traveller tips are appropriate for your experience:
- Bring a hat and sunscreen
- Bring water or a drink
- Bring a drink and some snacks
- We will stop en route so you can buy drinks and snacks
- Wear comfortable clothes and shoes
- It might get cold during the winter, so bring something warm to wear
- There is the potential of rain, so pack a raincoat
- There will be a moderate level of activity, so some fitness is required
- This is an extreme outdoor activity, so both and endurance is required
- There will be a restroom break
- Restroom facilities may be limited
- Remember to bring your [complete]
- There will be a safe place to store your belongings during the experience
- Don’t bring any valuables along
- There will / won’t be cell phone signal during the activity
- You may be exposed to the following allergens (Please Tick)
To guides:
- A safe and secure on-line portal on which to market authentic services and activities to both local and international travellers
- An opportunity for ANYONE to share their passion or hobby, all while earning extra cash. It might even lead to the start of a new career!
- SJUP handles all the marketing so guides can focus on doing what they love most
For travellers:
- A glimpse of true South African hospitality … This is your chance to make memories for life while experiencing authentic activities with qualified and fun local guides
- An affordable, accessible, standardised and trustworthy Travel Platform guaranteeing a secure payment portal and real-time communication. We connect global travellers with real-world experiences
- An opportunity to impact and support sustainable tourism at local community level, all while exploring some of southern Africa’s hidden travel gems
- Safe and reliable platform limited to pre-screened, registered tour guides
- Sound local knowledge
- Passion for an interesting hobby or pastime
- Out-of-the-box thinking
- The ability to embrace people from different cultures and backgrounds
- Love for your local community
- Willingness to share knowledge (and an interest in your clients)
- A social and outgoing personality
- The ability to communicate in English (you do not have to speak it perfectly, Bru...)
- Fishing on a jet ski
- A wine tour by bicycle
- Open Fire Cooking Skills
- Barefoot Walking
- Reconnecting with Nature
- Wilderness Therapy
- Resetting your Circadian Rhythm
- Desert Slack-lining
- The Ancient Art of Forest Bathing
- Desert Sound Journey
